Key Goals

• Drive lead generation from organic inbound channels (signups, churned accounts, emails, chat support).
• Increase customer conversions and re-engage dormant leads.
• Provide actionable feedback and insights to strengthen sales and marketing strategies.

Responsibilities

• Generate leads from existing organic channels (signups, churned accounts, inbound requests).
• Handle inbound calls, return missed calls, and manage outbound follow-ups.
• Proactively reach out to qualified signups and churned accounts to drive conversions.
• Reactivate dormant leads through consistent outreach and engagement.
• Conduct customer and market research to identify opportunities and challenges specific to the Africa.
• Share market intelligence and customer insights with the marketing and product teams for continuous improvement.
• Maintain accurate records of leads, opportunities, and pipeline status in CRM.

Qualifications & Experience

• Bachelor’s degree in Business Administration (BBA) or equivalent; MBA preferred.
• Minimum 1+ years of sales experience (inside sales, business development, or lead generation).
• Excellent written and verbal communication skills in English.
• Strong understanding of customer engagement, prospecting, and relationship management.
• Knowledge or prior exposure to the Africa Market will be an added advantage.
• Proficiency in CRM.